FREE standard shipping on all orders! Buy now & Pay later with AfterPay or zipPay!

FAQS

SHIPPING & DELIVERY

What are the shipping costs?

 

Order Value

Standard Shipping

3-8 Business Days

Express Shipping

2-5 Business Days

$1.00 to $19.99

Free

$10.00

$20.00-$59.99

Free

$14.00

$59.99 and above

Free

$20.00

 

 

How long will my order take?

Orders are dispatched the following business day. Orders sent via standard shipping will be delivered within 3 to 8 business days from day of dispatch. Orders sent via express shipping will be delivered within 2 to 5 business days from day of dispatch.

How will I know my order has been placed?

Once your order is placed and payment is made, you will be sent a confirmation email to confirm your purchase.  

What should I do if my order has not arrived?

We use Australia Post for parcels; please click the link in the shipping confirmation that was emailed to you to check the status of your order.

 

Do you ship internationally?

We can ship to most parts of the world upon request, please contact us via email for a shipping quote.

Please note international deliveries may also have International Customs and Duty Charges that may apply. It would be best to confirm these charges with your local customs office for further information.

I entered the wrong address, what should I do?

Please ensure you double check the delivery address as once an order has been dispatched, Masey Cosmetics will not be liable for any replacement or refund.

 

RETURNS

Change of mind

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind. 

Faulty items

All items are checked thoroughly prior to dispatch however in the event the product arrives damaged or defective, please email us within 14 days of receipt of product. Please take a photo of the defect and provide details of the issue. Items purchased as part of a set or a multi-item pack must be returned as a whole set. 

 

PHOTOS

The product images shown are for illustration purposes only and may not be an exact representation of the product. We do our best to provide an accurate representation of products however please allow for slight colour variations.

DISCOUNT CODES

Please ensure any discount codes are entered correctly prior to checkout as if this is missed, we are not able to credit the difference.